Question 1

Which treatment is right for me?

Accepted Answer

The best way to choose is with a quick conversation. Every treatment is customized, and a brief call or message through our contact form helps us recommend what will support your skin best right now.

Question 2

What is the difference between a facial and a HydraFacial?

Accepted Answer

Customized facials focus on nourishing, calming, and maintaining skin health at the surface level. HydraFacials work deeper, using patented technology to cleanse, extract, and infuse the skin for more intensive hydration, clarity, and visible results.

Question 3

How often should I come in for treatments?

Accepted Answer

For most clients, monthly treatments deliver the best long-term results. Consistency helps your skin stay balanced, healthy, and responsive. Our membership options are designed to make that routine simple and cost-effective.

Question 4

Do memberships save money?

Accepted Answer

Yes. Memberships include preferred pricing on treatments and exclusive savings on enhancements, making regular professional care more affordable than booking individually.

Question 5

Can I pause or cancel my membership?

Accepted Answer

Membership Pause & Cancellation Policy

We understand that life happens. Your skin ritual should feel flexible, not stressful.

Membership Commitment: Memberships renew automatically each month on your sign-up date.

Pausing: You may pause your membership once per year for up to 60 days with written notice.

Cancellation: You may cancel your membership at any time.  No refunds will be issued for charges that have already been processed.

How to Cancel: Log into your account and go to My Packages and Memberships, or feel free to call us or visit the spa to let us know you would like to cancel.

Unused Treatments: Any remaining treatments stay active for 30 days after your final billing date.

Refunds: Membership payments are non-refundable once processed.

Question 6

Do you offer gift cards?

Accepted Answer

Yes. Our Gift Card Shop makes it easy to give skincare without guessing. Gift cards can be used toward treatments or memberships and are perfect for anyone who’s hard to shop for.

Question 7

What should I avoid after my treatment?

Accepted Answer

Post-treatment care varies by service. You’ll receive clear aftercare guidance at your appointment, and we’ll review anything you should avoid to protect your results.

Question 8

Do you treat sensitive skin?

Accepted Answer

Yes. Every treatment begins with a skin assessment, and products and techniques are selected with sensitivity in mind.

Question 9

Can I use my membership for different services?

Accepted Answer

No. Each membership is tied to a specific treatment to ensure consistent results and predictable care.

Question 10

Do you accept walk-ins?

Accepted Answer

No. Appointments are required so we can give each client the time and attention they deserve.

Frequently Asked Questions